12 Jets – Privacy Policy

12 Jets One of Bangladesh's most trusted online betting and gaming platforms. We believe that protecting your personal information is a core responsibility, and this Privacy Policy document is our written commitment to that.

This policy explains 12 Jets What data is collected, why it is collected, how it is used, and how it is kept secure. 12 JetsBy using -'s website, app, or any of its services, you agree to this Privacy Policy.

If you disagree with any part of this policy, please refrain from using our platform and reach out to our support team. We are always ready to hear your concerns.

12 Jets Only the information necessary to deliver services, ensure security, and meet legal obligations is collected. The categories of data collected are outlined below.

• Information provided directly by you at the time of registration.
• Technical data collected automatically while you use the platform.
• Information received from the payment gateway during transaction processing.
• Documents uploaded during the KYC verification process.
• Information provided when contacting Customer Support.

12 Jets Your data is used only for specific, clearly defined purposes. No information is used for undisclosed or unrelated reasons.

• Account Management: To create, verify, and maintain your profile.
• Transaction Processing: For processing deposits, withdrawals, and bonus distributions.
• Customer Support: For the prompt resolution of your questions and complaints.
• Ensuring Security: To prevent fraud, money laundering, and illegal activities.
• Legal Obligation: To meet regulatory requirements.
• Service Improvement: Analytics used to enhance and improve your platform experience.
• Promotional Communications: To send you offers and updates where you have given your consent.
• Responsible Gaming: To identify signs of problematic behaviour and provide timely support.

12 Jets Your personal data is never sold to third parties for commercial purposes. However, there are limited circumstances where data may be shared, as clearly outlined below.

• Payment Processors: Solely for processing transactions with payment partners such as bKash, Nagad, and Rocket.
• Identity Verification Agencies: With verified verification service providers for the KYC process.
• Law Enforcement Agencies: Mandatory disclosure under court order or government request.
• Technology Partners: Service providers used to operate the platform are required to comply with our Privacy Policy.
• Business Transfer: In the event of a company merger or acquisition, the new owner will be bound by the same privacy policy.

Outside of the cases mentioned above, your information will never be shared with any third party under any circumstances. Every data-sharing agreement includes conditions to ensure the security of that information.

12 Jets Cookies are used on this website. Cookies are small text files stored in your browser that help improve your experience on the site.

• Essential Cookies: To maintain login sessions and ensure security — the site cannot function without these.
• Performance Cookies: To measure how well the site is performing, on a fully anonymous basis.
• Functionality Cookies: To remember your preferences and settings, such as your language selection.
• Analytics Cookies: To understand user behaviour and help improve our services.

12 Jets Industry-leading technology and practices are used to protect your data. Our security infrastructure is multi-layered and continuously updated.

• 256-bit SSL/TLS Encryption: All data transmissions are encrypted.
• Two-Factor Authentication (2FA): An additional layer of security at login.
• Firewall Protection: To prevent unauthorized access.
• Regular Security Audits: Periodic audits conducted by third-party experts.
• Staff Training: Only authorised staff can access specific data.
• Data Backup: Regular backups stored on secure servers.

In the event of a data security breach 12 Jets will notify you and the relevant authorities as quickly as legally required.

12 Jets Your information is not retained longer than necessary. Retention periods vary by data type, as detailed below.

• Account Information: For the duration of active account status and up to 5 years after closure.
• Transaction Records: A minimum of 7 years, as required by financial regulations.
• KYC Documents: Up to 5 years after account closure.
• Gaming Log: Up to 3 years, for responsible gaming monitoring purposes.
• Customer Support Records: Up to 2 years.
• Marketing Information: Until consent is withdrawn.

12 JetsAs a user of , you have several important rights regarding your own data. We fully respect and uphold each of these rights.

To exercise these rights support@12jets.com. We will respond to your request within 30 days.

12 Jets The platform uses certain trusted third-party services to operate. These service providers follow their own privacy policies that align with ours, and they operate under our instructions.

• Payment Gateway: Local mobile banking services including bKash, Nagad, and Rocket. These operate under their own privacy policies.
• Identity Verification Services: Accredited and trusted third parties are used for the KYC process.
• Cloud Storage: To store data on secure, encrypted servers.
• Game Software Providers: Licensed software partners for game operations.
• Analytics Services: Uses anonymized data to monitor and maintain platform performance.

12 Jets's services are strictly for adults. No information is intentionally collected from anyone under the age of 18.

• Age is verified at registration, and users under 18 are not permitted to create an account.
• Age is confirmed through national ID verification as part of the KYC process.
• If we hold any information belonging to a minor, it will be deleted immediately upon request by a parent or legal guardian.
• Any account suspected of belonging to a minor is immediately verified and suspended if necessary.

Parents or Complainants support@12jets.com. Child protection is our highest priority.

12 Jets reserves the right to update this Privacy Policy as needed. Changes may be prompted by updates to applicable law, technological developments, or changes in business operations.

• You will be notified by email or through the platform prior to any significant changes.
• The effective date of any updated policy will be clearly displayed at the top of this page.
• Continued use of the platform after any changes indicates your acceptance of the updated policy.
• If you do not agree to the updated policy, you may request to close your account.

If you have any questions, concerns, or complaints about this Privacy Policy, please reach out to our dedicated Privacy Team. We aim to respond within 30 business days.

• Email: support@12jets.com
• Live Chat: Available 24/7 after logging in to the platform.
• Type of Complaint: Data misuse, unauthorized access, requests for data deletion, and related concerns.
• Response Time: 24 hours for general queries, 30 days for complex matters.

For more general questions, visit our FAQ Page For legal enquiries, please visit our Terms & Conditions Read.